Hi @user_erlfp5! I know exactly how stressful it is to see a bill that is higher than you expected, and I want to help you figure out exactly what caused the change. Usually this happens when you're on a promotion that ends. If you were receiving a promotional discount or loyalty discount, the amount received as well as the end date is listed on each billing statement on page 3 (PDF version). For more information on how to view those details click below. How To view My Xfinity Bill Take your time looking over your statements, and let us know if you have any other questions once you've checked them.
XfinityQuemekia
Official Employee
•
1.3K Messages
16 hours ago
Hi @user_erlfp5! I know exactly how stressful it is to see a bill that is higher than you expected, and I want to help you figure out exactly what caused the change. Usually this happens when you're on a promotion that ends. If you were receiving a promotional discount or loyalty discount, the amount received as well as the end date is listed on each billing statement on page 3 (PDF version).
For more information on how to view those details click below.
How To view My Xfinity Bill
Take your time looking over your statements, and let us know if you have any other questions once you've checked them.
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