Best way to cancel service?

I have read horror stories about canceling their xfinity service, only to continued to be billed. So I was wondering what the best way is to ensure that doesn't happen? Ideally I would continue to use xfinity for internet, but fiber has come to the area and is $25 less per month for the same download speed (1gig) and symmetric upload. I have attempted multiple times to chat with xfinity about just matching their commercials and get the 1Gig for $85 and have been told $100 is what is available for me.

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XfinityOrlandoM

Official Employee

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2.5K Messages

8 days ago

@abtopp

Thanks for reaching out to us, we do hate to lose you as a customer, but we understand there is competition out there. I'll be happy to look at what promotional offers we have, I can also assit you with canceling your services, just send me a direct message with your name and complete address to get started.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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abtopp

Best way to cancel service?

XfinityOrlandoM

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