Hi there, @user_cqgnil . I'm sorry for the inconvenience you're experiencing with your Xfinity Internet service. I'd be happy to help, but I need a little more information to better understand the issue. Are you trying to connect to your home WiFi network, or are you trying to connect a specific device to WiFi?
Also, could you let me know what happens when you try to connect? For example:
Is the WiFi network not showing up? Are you getting an error message? Does it say "Connected, but no Internet"? Is this affecting one device or all devices?
The more details you can provide, the better I'll be able to assist you. 😊💙
XfinityRichard
Official Employee
•
3.4K Messages
1 hour ago
Hi there, @user_cqgnil . I'm sorry for the inconvenience you're experiencing with your Xfinity Internet service. I'd be happy to help, but I need a little more information to better understand the issue. Are you trying to connect to your home WiFi network, or are you trying to connect a specific device to WiFi?
Also, could you let me know what happens when you try to connect? For example:
Is the WiFi network not showing up?
Are you getting an error message?
Does it say "Connected, but no Internet"?
Is this affecting one device or all devices?
The more details you can provide, the better I'll be able to assist you. 😊💙
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