1 Message
Awful website
I am literally trying to SHOP to expand my package and whenever I click on any link it takes me to a login page and tells me that xfinity is available at my location but it doesn’t let me shop. I know that xfinity is available at my location - I’m using the wifi - let me expand my tv package!!!!!!! So frustrating
XfinityDemitrius
Official Employee
•
1.9K Messages
2 years ago
Hey @user_k98f26,
Thank you for contacting customer support through Xfinity Support. I hope you are doing well. I would be more than happy to offer my assistance reviewing package information if you are experiencing issues with the online sales web portal.
Could you please send our team a direct message. Our team can most definitely take a further look at this issue. To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
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