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Carmine_Steel
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Friday, April 18th, 2025 5:16 PM

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I am a new customer to xfinity and just purchased an internet package for my new apt. But whenever I try to sign into my account on xfinity’s website I get automatically signed out and non of the pages will load. I need to get into my account to check on the status of my order as I have an appointment to set up the internet today at 3pm

Question

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Updated 

2 days ago

12

1

XfinitySara

Official Employee

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1.6K Messages

2 days ago

Hey there, @Carmine_Steel! Thanks for visiting our Xfinity Community Forum with your online account and new service concerns. I'm sorry to hear about the trouble you've had, and I'd love to see what we can do :) Our team is awesome to work with because we are experts in all areas of your account, service(s), equipment, bill, and more! To start, may I ask what troubleshooting you've tried so far, just in case it's an issue with the website and not your new account or service? For example, have you tried logging in to the Xfinity App, clearing cache and cookies on your web browser, trying a different browser or incognito mode, etc.?

2

Carmine_Steel

2 Messages

So I have tried logging in on both moblie and desktop and I’ve cleared my caches on both and still same issue. I’ve also tried signing into the xfinity app on my phone but when I do it says access not authorized and that I must be an xfninity user to use the app

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2 days ago

0

XfinitySara

Official Employee

 • 

1.6K Messages

It's possible that your order did not go through, @Carmine_Steel. But not to worry! We can take a closer look, no problem. Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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