Visitor
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4 Messages
Attn: Advanced Care Dept. / Advanced Repair Team
I can't log in to my account, here is the message I keep on receiving:
Sorry, we've run into a problem.
The good news? We can take care of it right now. First, you'll need to sign out of your account.
When you sign back in it'll be fixed. Ready?
(Error TVAPP-00170)
Sign Out
From what I understand, it has to be cleared on your end.
I would appreciate the following being done:
1) Log out all your streaming devices.
2) Refresh all your account info.
Thank you for your time.
Responses
XfinityJay
Official Employee
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130 Messages
2 m ago
Hi there, @user_ed43ae.We appreciate you for bringing your concern to our attention. Our team of experts and I are eager for the opportunity to take the steps together to make this right.
Can you do me a huge favor by initiating a chat by providing your full name and address? To begin a chat, please click the chat icon in the top right of the page. Search for Xfinity Support, if needed.
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BruceW
Gold Problem Solver
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22.8K Messages
2 m ago
To send the requested information to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support"
there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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user_ed43ae
Visitor
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4 Messages
2 m ago
I can't seem to find the chat icon.
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user_ed43ae
Visitor
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4 Messages
2 m ago
OK, I started the peer to peer chat per BruceW description
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