Associate Made Duplicate Account via Misspelled Email
I'm a new customer, I filled out all of the application data last night. This morning an associate called me to help walk me through the process of getting the rest set up. We had a hiccup due to me not understanding how my apartment address worked, but that was fine.
Then came the time to set up the account in full. And I never got a verification email link. Turns out the associate had misspelled my email by one letter (onni rather than the omni I told her), and when we troubleshot that issue I pointed it out and told her - assuming that she was going to correct it.
But no. Now I have a duplicate account with all my information and account settings arranged with an email that can never be verified because it's misspelled, meanwhile there's ANOTHER account that is still inactive but waiting WITH the right email. And because of that I CANNOT change my email because that email is associated with another account: MINE!