U

Visitor

 • 

1 Message

Wed, Jun 23, 2021 4:58 PM

App wont let me sign in

After going through the process of changing my password i am having trouble signing in, i am redirected to a webpage to add my account info, and once i fill it y am redirected to the app

I need help because i need wifi to work 

Responses

Official Employee

 • 

204 Messages

1 m ago

Hi @user_bc3843 , thank you for reaching out over Xfinity Forums. Welcome to the community! I can understand the disappointment when your internet is not working correctly. I am sorry to hear this has been an ongoing issue. I personally work from home and have three teenagers in the house. I think internet is more important than water in my house. I would be happy to help get the problem resolved with your username/password and the app. I appreciate your patience and apologize for the delayed response.


I will need to gather some personal information to investigate further. Can you send me a private message with your full name, full name of account holder (if different), and address? To send a private message click the chat icon in the upper right corner. When prompted send your message to the shared handle “Xfinity Support”. We look forward to hearing from you! 

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