New Poster
•
1 Message
App won't let me sign in
Every time I sign in to any of the apps it says that I am not the user or my password is wrong. When I bypass that and do the security challenge nothing appears and no verbal cues are made.
New Poster
•
1 Message
Responses
ComcastJonathan
Official Employee
•
839 Messages
10 m ago
Hi @aserrini,
I suggest hopping on another device like a laptop and resetting your password https://idm.xfinity.com/myaccount/reset?execution=e1s1
Then clearing the cache in your mobile phone's browser cache:
Instructions for Apple
Instructions for Android
If not, let me know and we can PM to discuss your account.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
0
0