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treaty

Visitor

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2 Messages

Tuesday, August 13th, 2024 5:03 AM

Closed

Any tips on Canceling Services?

I'm trying to cancel my services, but it's proven to be impossible for the last several weeks.  First I was told my account couldn't be canceled because a phone number port wasn't complete (even though it WAS completed and the new carrier was already servicing my number).  I was told to call back "in a week".  Now I can't get through to anyone on the phone. The phone tree keeps hanging up on me.  Going through the web site to schedule a callback doesn't work either - I just keep getting "We are having trouble scheduling your callback - try again or visit the support site" errors.  Any advice on how to actually cancel my Xfinity services?

Question

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Updated 

9 months ago

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2

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XfinityChristy

Official Employee

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2K Messages

9 months ago

 

treaty Hello and thank you for reaching out via our Xfinity Community Forums. I'm so sorry to hear about the difficulties you've been facing while trying to make changes to your services. This is definitely not the experience we want for our customers. Let's get this resolved for you. Your experience matters to us, and I want to ensure we can get your account changes processed smoothly. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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treaty

Visitor

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2 Messages

9 months ago

Thank you for promptly responding here.  I finally managed to get through on the phone - and 40 minutes later, problem resolved and service cancellation handled.  Thank you.

1

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XfinityChristy

Official Employee

 • 

2K Messages

 

treaty Thank you for taking the time to update us here, and I’m glad to hear that your issue was resolved, even though it took some time. While we’re sorry to see you go, we truly appreciate the opportunity to have served you. If your needs change in the future, we’d be more than happy to welcome you back and assist you with any of our services. I hope you have a great day and make the rest of your week amazing. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

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