2 Messages
“An active pass was not found” xfinity now
I just paid for another month of Xfinity now WiFi and my laptop is no longer connecting. I don’t have any other devices connected and the WiFi is working on my phone but when I try the laptop it says “An active pass was not found”.
I tried multiple times in many ways and it seems it wants to force me to pay again, although I just paid a couple of days ago and it is working on my phone.
XfinityDilary
Official Employee
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1.8K Messages
10 months ago
Hello, @user_j6wmc5. Thanks for posting on our Community Forums for assistance with your Wi-Fi Pass concerns. I'm sorry to hear your computer is not connecting. Did you get an email confirmation for the purchase?
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XfinityDilary
Official Employee
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1.8K Messages
10 months ago
Perfect! @user_j6wmc5. On the email, there should be a dedicated customer service phone number you can contact for additional assistance. Our Wi-Fi pass dedicated support team will gladly assist with your concerns. I hope this helps!
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user_3kfvb2
1 Message
7 months ago
I have the same problem now too n it was paid for
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