Visitor
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5 Messages
Admin login on new router
I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need access to check that possibility.
XfinityVianney
Official Employee
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2.6K Messages
11 hours ago
Hi user_qf1dns,
Thank you for reaching out and creating a new post. I see you want to know if your network is blocking your printer using the Admin tool. If you haven't already, you'll need to allow the Xfinity Gateway Admin tool access, which is outlined here: https://www.xfinity.com/support/articles/admin-tool-access.
Also, the Xfinity Gateway currently allows you to access your settings using the Xfinity App, which can help you determine if a device is being flagged. As you can read here: https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security, the Advanced Security feature allows you to view a dashboard of any threat or what it may deem suspicious activity from a device.
Is your printer having issues connecting to your network or staying connected?
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