Visitor
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1 Message
Address not recognized
I am moving and I am trying to link my new address to my account, but when I try to verify the street address on my account it says we don't recognize that address.
Visitor
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1 Message
I am moving and I am trying to link my new address to my account, but when I try to verify the street address on my account it says we don't recognize that address.
XfinityAldrik
Official Employee
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2.6K Messages
4 hours ago
Thanks for reaching out @user_eoroyp! I can understand how frustrating that is, especially when you're trying to get everything set up for your move and the system won't recognize the new address. We'd be happy to take a closer look and determine whether the address is serviceable and properly loaded into our systems.
We have also received your Direct Message and will be reviewing it shortly. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please wait for an Official Employee to invite you to send a Direct Message.
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XfinityAldrik
Official Employee
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2.6K Messages
2 hours ago
Thanks again for reaching out to us @user_eoroyp! I’m glad we were able to assist with linking your Xfinity ID to the new account by sending a new link to invite your Xfinity ID on your current account. By the way, we have a step-by-step guide on how to switch between linked accounts here:
https://www.xfinity.com/support/articles/switching-between-multiple-accounts#:~:text=Switch%20between%20linked%20accounts
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