Address not recognized

I have recently moved and have xfinity internet at a new apartment under a bulk service. I was provided my account number by customer service but when I try to link the account via new address to my exiting Xfinity account (from old address), I am told it is not recognized.

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XfinityDuron

Official Employee

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399 Messages

15 hours ago

Hello, I will be more than happy to assist with your address concerns. Your account is already active correct?

5

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user_rs1fx5

Visitor

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4 Messages

yes this is correct, the account is active and i have an account number for it

just unable to link to my existing in-app account

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15 hours ago

0

XfinityDuron

Official Employee

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399 Messages

You tried creating your new ID here? https://idm.xfinity.com/myaccount/create-uid?execution=e1s1

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14 hours ago

0

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user_rs1fx5

Visitor

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4 Messages

@XfinityDuron yes i have tried, i am being told it cannot recognize my address despite me having internet access already

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14 hours ago

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XfinityThomasA

Official Employee

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3.1K Messages

Let's take a closer look together, user_rs1fx5. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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14 hours ago

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user_rs1fx5

Visitor

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4 Messages

@XfinityThomasA thanks, sent!

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14 hours ago

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user_rs1fx5

Address not recognized

XfinityDuron

user_rs1fx5

XfinityDuron

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XfinityThomasA

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