Visitor
•
1 Message
Additional user account missing
I've had an additional user id on my account for almost 20 years. I noticed my account stopped receiving emails on Tuesday, so I tried to sign into the account on the Xfinity website and was told I needed to call Xfinity to get a reset code for resetting my password. When I called the agent told me there was no additional users associated with my account. I need assistance in figuring this out so I can reset my password and be able to access my emails again.
XfinityMatthew
Official Employee
•
265 Messages
1 month ago
Hello user_9clo9e , Thanks for reaching us here on Xfinity Forums. I would be happy to check into your account and see what user IDs we have listed and help with the password reset. To do so please send a direct message with your full name and address, and we can take a look.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0