Hello, @user_y19fdc. I'm sorry to hear about your card being stolen. Here's a link that shows you step by step on how to update the card on file https://www.xfinity.com/support/articles/my-account-app-manage-stored-payments. Please let me know if you have any additional questions or concerns.
Good afternoon, user_ro7g0q! I am sorry to hear that happened to you and am glad that you have a new card now! This link shows how to manage your saved payment methods. Have you tried to login to your account and adding the new card or do you get an error when you try?
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XfinityRaul
Official Employee
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2.1K Messages
2 months ago
Hello, @user_y19fdc. I'm sorry to hear about your card being stolen. Here's a link that shows you step by step on how to update the card on file https://www.xfinity.com/support/articles/my-account-app-manage-stored-payments. Please let me know if you have any additional questions or concerns.
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user_ro7g0q
Visitor
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1 Message
2 months ago
My card on file was closed due to fraud. I have a new credit card to put on file for my account payment
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