Thank you for reaching out here with that question. We only permit one legal account holder name on the billing profile. There is an option to add a second name (such as a spouse) to the mailing "Attention" line on paper bills for proof of residency.
Our team can assist by adding their name @Dimecesare. This will appear on future paper bills and the PDFs of those bills.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon. 3. Click the "Start new conversation" (pencil and paper) icon. 4. In the "To:" line, type "Xfinity Support". 5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 6. An "Xfinity Support" graphic will replace the "To:" line. 7. Type your message in the text area near the bottom of the window. 8. Press Enter to send it.
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XfinityJohnG
Official Employee
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3.1K Messages
1 hour ago
Thank you for reaching out here with that question. We only permit one legal account holder name on the billing profile. There is an option to add a second name (such as a spouse) to the mailing "Attention" line on paper bills for proof of residency.
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