Phongtran's profile

New Poster

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1 Message

Sat, Oct 3, 2020 8:00 PM

Add my husband’s name to the bill

I was wondering what steps I would have to take in order to add my husband’s name to the monthly Comcast bill?

Responses

BruceW

Gold Problem Solver

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22.3K Messages

7 m ago

Oddly, Comcast says they can't do that. See, for instance, the employee statement in https://forums.xfinity.com/t5/My-Account-Sign-In-Xfinity-Website/Transfer-admin-right-to-authorized-user-to-add-his-name-on/m-p/3339781#M33476:

 


... Only one name can be on the bill at a time ...

 

Official Employee

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839 Messages

7 m ago

Thanks @BruceW , it is not possible @Phongtran . If you need proof of residency, please use another bill e.g. your utility bill. The reason behind this is the account and the financial responsibility can only be tied to an individual at the address. When you sign up for services we have to verify you are who you say you are, and that's not done for the family, it's done for an individual. This applies to most if not all ISPs and mobile carriers. 

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