Good afternoon @user_n31y8u. If you just made a payment, there may be a delay in getting service restored. When you have a moment, send us a direct message with your full name and full service address and we can take a look.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
XfinityRaf
Official Employee
•
633 Messages
11 months ago
Good afternoon @user_n31y8u. If you just made a payment, there may be a delay in getting service restored. When you have a moment, send us a direct message with your full name and full service address and we can take a look.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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