Hi @user_f5d7g7 To transfer your Xfinity service or account ownership to another person, both you and the new account holder must complete the Xfinity Account Ownership Change process. With this change are you looking for your roommate to keep the same equipment and plan?
Thank you we can help with that here! Can you please send us a direct message with your full name and the service address?
How to Send Us a Direct Message:
1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon. 3. Click the "Start new conversation" (pencil and paper) icon. 4. In the "To:" line, type "Xfinity Support". 5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 6. An "Xfinity Support" graphic will replace the "To:" line. 7. Type your message in the text area near the bottom of the window. 8. Press Enter to send it.
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XfinityEva
Official Employee
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2.6K Messages
8 hours ago
Hi @user_f5d7g7 To transfer your Xfinity service or account ownership to another person, both you and the new account holder must complete the Xfinity Account Ownership Change process. With this change are you looking for your roommate to keep the same equipment and plan?
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