Visitor
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1 Message
Account Transfer
I’m moving and my roommates would like to keep the current WiFi that is under my account. I would like to transfer my account over to one of my roommates but I can’t find an answer on how to go about doing this.
Visitor
•
1 Message
I’m moving and my roommates would like to keep the current WiFi that is under my account. I would like to transfer my account over to one of my roommates but I can’t find an answer on how to go about doing this.
XfinityKassie
Official Employee
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1.9K Messages
22 days ago
@user_tjrkvz Good morning! Thank you for reaching out to our Xfinity Community Forums for assistance with transferring your account. Making it a smooth transition is important. I'd be happy to assist you getting the account switched over to your roommate. To begin, can you please send a Direct Message with your name, and service address?
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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