Visitor
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2 Messages
Account Transfer Timeline and Process
I recently completed and submitted the Account Transfer paperwork, and it’s been accepted. I’m trying to understand what happens next in the process.
Once the transfer is approved, what are the actual steps the new account holder needs to take to fully assume ownership?
How long does it take before I am no longer listed as the primary on the account?
Should I give the new person the existing account login so they can change the info themselves, or is there an official step they need to complete to create their own account profile?
Basically, does the account automatically become theirs after the transfer is processed, or is there something else I’m missing?
Just want to make sure everything is done properly so the account is fully in their name and I’m completely removed. Thanks in advance for any guidance!
XfinityPaula
Official Employee
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1.8K Messages
14 hours ago
Good morning user_e71oli! Thank you so much for reaching out and asking about the account ownership transfer process. I don't think I have ever asked these questions myself, and they are very important, so thank you for joining us here to understand the next steps / needs in the process.
Since you have the primary log in to the account, you would want to invite the new account holder to the account as a manager. Once they become an account manager you are and transfer the primary role to them, so they will have full account access online and when working with support.
If additional documents were not requested the transfer should be completed within about 72 hours. I'm happy to check the account for us to see if the request was completed as well. Simply send us a direct message with your name and service address. We will help make sure that everyone has the access and updates they need for the account to be fully transferred over.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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