Account Transfer Request

Hey there, @user_5kdp0m. We can definitely look into that for you! Thanks for creating a post and giving our Digital Care Team the chance to help. We're awesome to work with because we'll always do whatever we can to assist with these types of requests, and we have access to the ticketing system typically used for them. Could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!