Account signing into wrong and disconnected service after move.

Question

I recently changed the address on my account and in doing so I was given a new account number but no way to log into the account that has that number. The xfinity ID login that I Have takes me to my old account with the old acount number and address.

XfinityVictor · Answer

user_pguwvy Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

Sign-In and Account Management

user_pguwvy

Account signing into wrong and disconnected service after move.

XfinityVictor

user_pguwvy

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