Visitor

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1 Message

Friday, June 5th, 2026 7:50 AM

Account sign in

It says my account is not active

Oldest First
Selected Oldest First

Expert

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118.3K Messages

2 days ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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3.3K Messages

5 hours ago

 

user_u5gl3m Thanks for reaching out to us about the account not active message you get when signing in. We are happy to help get this fixed for you. Did it recently start doing this or has it been a problem for a while? Did you recently move, and transfer service to the new home?

 

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