Account sign in

Just order Xfinity and made an account, I ’m able to sign in but after that an error occurs that says “the page didn’t load correctly” or “the credentials you have entered are invalid.” Don’t know what to do at this point.

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use_ck579

Visitor

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1 Message

4 m ago

The same thing happened to me when I signed up for service Friday. I’m not sure if my account was created and equipment sent or not.

1

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XfinityKorie

Official Employee

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851 Messages

Good morning guys! I am sorry if there has been any confusion with signing up. I'd be happy to check and confirm if your account has been created correctly. Feel free to send us a PM with your name and address.

To send a "Peer to peer" message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 m ago

0

Sign-In and Account Management

user_468775

Account sign in

use_ck579

XfinityKorie

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