Mitchell48's profile

New Poster


1 Message

Sun, Dec 22, 2019 7:00 PM

Account setup taking 5 days

I've been waiting for my account to be setup for 5 days and have had no luck contacting customer support becuase I need to have access to my account to do so.

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Official Employee


6.1K Messages

1 y ago

Hi @Mitchell48


Thanks for considering Comcast as your entertainment provider. I apologize for the inconvenience you're having when attempting to set up an account. As the Corporate Digital Care Team, we primarily work through private messages on social media to resolve concerns. I'd be happy to help you get this finalized. Please send a private message with your first and last name as it appears on your account. To send a private message, click on "ComcastChe” and then click “send a message". 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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