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Visitor

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3 Messages

Thu, Jun 9, 2022 2:25 AM

Account setup stuck

Hi. 

My friend sent me a referral link and I used the link to setup my internet for my new apartment. So I used link, then followed the step to register account and then shopped my internet option. Then before I submit my order the page crashed and when I re open. My account is logged in but I cannot access anything including account setting, my bills my plans. All the subpage for me are stuck. Seems like my account is created but no plan is added so all the subpages are closed to me. Is there anyway to reset the account or something? I don’t even know if my order is processed or not. I don’t  want to create a new account either because I already put my SSN and number in that one. 

Official Employee

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378 Messages

4 m ago

Hello @user_a9c586! Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

Visitor

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3 Messages

@XfinityChelseaB​ Thanks, I have sent message to Xfinity Support

Visitor

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3 Messages

@XfinityChelseaB​ Hi, I still have problems, today I received email asked me to complete my order and I did that, it linked my ID to the stuck account and I got the "CrsId is invalid in request". Seems like I still cannot complete the order or use the account

Official Employee

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258 Messages

@user_a9c586 I'm so very sorry you're still running into the same issues when trying to complete your order. Please do send us a private message with your first and last name, and the address where service will be started. We'll be right here to assist. 

To send a private message, you may need to:

  • Click "Sign In"
  • Click the "direct message" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
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