New Poster
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10 Messages
Account security
I believe my account was hacked. I cannot access my account.
Yesterday, I received an email from Peacock indicating that I had signed up for the service -- I did not sign up for Peacock.
I did not enter account specific details in response to the email, and in any event I cannot now access my own account via Xfinity. I cannot, for example, look at my bill or account information. Instead, the platform sends me into a loop of entering the Xfinity security code(s) texted to my phone, retyping login info, and then starting again and again.
Help?
CCDanielB
Official Employee
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252 Messages
1 year ago
@ChrisL7 Could you please send our team a direct message. Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
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