Account Role - Manager

I am the primary user of my Xfinity account and my account has been set to a manager role. I have no idea why and even raised a ticket about it, but have received no traction whatsoever.

Can someone help me with this?

Responses

XfinityAnthonyT

Official Employee

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1K Messages

2 years ago

Hey there, the primary user role cannot be changed so if you have an account that is a manager that would mean you have multiple profiles on your account. Happy to see what we can find for you. Please send a DM to XFINITY SUPPORT with your name and address.

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pscoe2

New Poster

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5 Messages

2 years ago

How do i DM XFINITY SUPPORT? Is there a profile by that name?

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XfinityAnthonyT

Official Employee

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1K Messages

2 years ago

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

2

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KelliABQ

New Poster

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3 Messages

@XfinityAnthonyT Hi there! I'm in the same boat.

But following your instructions, I don't see any little Direct Message icon in the upper right - only the little thought bubble with 2 dots, signifying the Xfinity Assistant.

Maybe this has changed in the 5 months since pscoe2 asked about it.

I'm also the only user on my account, yet my permission is set to Manager. I can't do much of anything regarding my account with that permission.

Can you tell me another way to get a Direct Message to Support without going through all of the Xfi Assistant hoops?

Thanks very much!

2 years ago

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XfinityDilary

Official Employee

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2.1K Messages

Hey, @KelliABQ. Have you tried locating the primary user ID? The best way to do this would be by visiting our Xfinity ID lookup tool. Let me know if this helps.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

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pscoe2

New Poster

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5 Messages

2 years ago

Found it. Sent a Direct Message

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Sign-In and Account Management

pscoe2

Account Role - Manager

XfinityAnthonyT

pscoe2

XfinityAnthonyT

KelliABQ

XfinityDilary

pscoe2

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