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user_9e759a
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Visitor

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1 Message

Tuesday, January 18th, 2022 11:54 AM

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Account randomly deactivated

My account was randomly deactivated for no reason. Like my internet is just like gone. I have a balance but its not overdue so idk whats going on

Question

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Updated 

3 years ago

1.1K

3

CCBiancaB

Problem Solver

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574 Messages

3 years ago

Hi, @user_9e759a! I'm sorry to hear you're having issues with your account. I'm happy to look into this for you. Can you please click the Direct Messaging icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name so we may further assist you.

0

user_3c26ce

Visitor

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2 Messages

3 years ago

THIS. I have exactly the SAME problem. 

My internet just cut out. I try to log in and my account disappeared...only showing my last service address as inactive. The new address and any trace of the moved/new service vanished. I also see that there is a balance.

(edited)

1

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CCLuis

Problem Solver

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493 Messages

Hi, @user_3c26ce. Thank you for taking the time to reach out to us via our Forums Page. I definitely see how something like this would be alarming, and It would be our pleasure to look into this for you. Could you please send our team a direct message with your full name and full address so that we can assist you further?

 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast

3 years ago

0

user_7bb6a5

Visitor

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2 Messages

3 years ago

The same thing is happening to me too! And I can’t connect to any customer service rep to help me figure it out. So frustrating. 

1

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user_3c26ce

Visitor

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2 Messages

@user_7bb6a5​ I had to call customer support and get transferred a few times, explaining my issue each time. I had bills for the disappeared account ready to prove that my account vanished. they ended up not being able to do anything other than treating me as a brand new customer with new service at my home. the positive of that is you are eligible for the new customer offers....

3 years ago

0

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