account ownership change

Good afternoon, @user_ap0vhe ! I can certainly look further into this for you. Please send us a Direct Message with your full name and complete service address. Once we receive that information, we'll review the account and discuss the available options for updating the account ownership information. We look forward to assisting you further. 😊💙

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.