Visitor
•
2 Messages
Account ownership change problem
I am an account owner who used to live at an address and was trying to change ownership of my account to someone who remains at that address. I recevied the account change request form and the consent to transfer form, completed it along with the new owner, and uploaded it. I received an email back with a subject line of "Your Account Change Request has been completed!". The body of the email said:
We recently created an escalation for ACR ACCOUNT CHANGE REQUEST on your behalf based on a recent interaction you had with Comcast. The escalation 55070444 has been resolved as REQUEST CLOSED-CUSTOMER DID NOT PROVIDE NECESSARY DETAIL.
It would be helpful if someone could convey to me what necessary detail was not provided. How do I get that information?
CCChristian
Contributor
•
127 Messages
2 years ago
Hello @user_20b715 thank you for reaching out to Xfinity on our Forums! I am terribly sorry to hear about the trouble with this Account Change Request. This is absolutely not the experience we intend to provide, and I can only imagine how frustrating this must be for you. You have gotten in touch with a Corporate Team, and I will do everything I can to help you with this today.
To take a closer look into this situation, I will need to locate and authenticate your account. For this, I have to ask that you please send me a Direct Message.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
user_20b715
Visitor
•
2 Messages
2 years ago
I started a direct message conversation, but it seems that it was abandoned on your end. I would like to get this resolved. What should I do?
1
0