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user_00wr0k
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Wednesday, January 10th, 2024 11:54 PM

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Account mixup / cannot access mobile accou t

Looks like since my move on Nov. 1st my account has been really messed up. I've been trying to log in for months. I went in to the service center and was treated rudely by staff and told I was overthinking my problems. Keep getting contacted by debt collectors but I can't even get into my xfinity mobile account to view my bill. Really need help with this. I call and get put on hold for an hour and I genuinely don't have time for that. No email to request help to. Website is designed very very poorly. Apps all merged together and messed up everything. It's a mess and I need help.

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11 months ago

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XfinityRichard

Official Employee

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1.4K Messages

11 months ago

Hi there, @user_00wr0k ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are having trying to access the Xfinity Mobile App. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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