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Wednesday, April 16th, 2025 4:50 PM

Account managemet

I need to change the principal on the account he is deceased

Official Employee

 • 

1.6K Messages

4 days ago

Good Morning user_nkowvs We are so sorry to hear of your loss, but we would like to help transition the account with you to a new primary account holder. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

 

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