lowensmartin's profile

New Poster

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1 Message

Tue, Oct 27, 2020 6:00 PM

Account Management

I am unable to understand amount due.  Beginning January 2020 through June 2020 date when I request to disconnect.  

Please look over account and give me the current amount due.  My services has been disconnected September (I believe).  I don't owe that amount shown to me.

Responses

ComcastChe

Official Employee

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6.1K Messages

8 m ago

Hi @lowensmartin

We appreciate you for using the Xfinity Forums to get a better understanding of your old bills. We'd be happy to chat with you in a private message and go over the bills and answer any questions you have. Please send me a private message with your full name as it appears on your billing statement. 
To send a message, click on my name "ComcastChe," then click "send a message. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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839 Messages

8 m ago

Hi @lowensmartin, we don't cover billing here so I've escalated your issue to the team. The forum is meant more for general questions, the best way to reach us and to get a timely response is through chat or calling in. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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