1 Message
Account Malfunction
I am trying to get a plan, but it would not allow me to do it on my account. It dirests me to a page that says "Looks like you can't make changes to this plan. Please contact the account owner to continue. " something is wrong. I am the account owner. It just won't allow me to make a change to the plan and also change to a neww address. I just put a delete request on the account and will register with the same info. I don't if that'll work
XfinityChelseaB
Official Employee
•
1.3K Messages
9 months ago
Hello @user_cb4jjw, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
0
0