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I’m trying to access my online account but it keeps saying I don’t have a service associated with my phone number or email. What do I do?

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XfinityChelseaB

Official Employee

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2.1K Messages

5 hours ago

@user_44melp, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Did you just get services or have you had services? When is the last time you had access?

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user_44melp

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2 Messages

I’ve had services since last December. I have previously had services with you all in the past though. The last time I had access was when my services were installed.

(edited)

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5 hours ago

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XfinityChelseaB

Official Employee

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2.1K Messages

@user_44melp, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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5 hours ago

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user_44melp

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XfinityChelseaB

user_44melp

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