Account is broken

I went to the store in Burlington ma to move my account. My entire account is now broken. I can't pay or set up my router and my old account at the previous address is now inaccessible. I'm about ready to cancel and just go to your competitor as i can resolve it after 3 calls and countless issues with the incredibly counterproductive AI assistant that makes me want to throw things. Please fix my busted account or I will cancel my service.

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XfinityBenjaminM

Official Employee

•

2K Messages

2 months ago

user_l4jr9w Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear of the experience you're having and we'll do our best to help you out. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_l4jr9w

Account is broken

XfinityBenjaminM

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