1 Message
Account inactive.
I recently paid back my late fees after my account got deactivated and i paid back all of the fees i owed and i still cannot activate my account back or even make changes. I get the “please contact the account owner to continue when trying to change my plan. I have no clue what i need to do about this since i paid back all of my fees and i just want to start my plan again.
XfinityJohnG
Official Employee
•
1.6K Messages
10 months ago
Thank you for reaching out to us here @user_gxxm73. I would be happy to assist you with any account issues from here. Please send us a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0
XfinityMartyR
Official Employee
•
2K Messages
10 months ago
0