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stawee
1st Topic

3 Messages

Sunday, May 5th, 2024 11:56 PM

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account holder change

I need to change the account holder to one of my family members, while keeping the service at the same location. I might be staying abroad for much longer than I anticipated. How can I proceed with this?

Question

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Updated 

7 months ago

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XfinityChelseaB

Official Employee

 • 

1.3K Messages

7 months ago

Hello @stawee, Thanks so much for taking a moment out of your day to leave a post on our community forum. That's a great question! Please check out Changing ownership of an Xfinity account or Account change request FAQs for more information. You can submit the request yourself here: Change of Ownership Form Let us know if you need help submitting the request, we are always happy to help. Just shoot us a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we would be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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stawee

3 Messages

I used the direct message as instructed, but Xfinity support says it's a violation of guidelines. How can I get help with my issue if I'm unable to send a direct message?

7 months ago

0

XfinityShawn

Official Employee

 • 

1.1K Messages

@stawee There might have been some confusion, but we can help you by DM moving forward. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

stawee

3 Messages

Hi, I was talking to a representative who was helping me authenticate my account and open a ticket to process the transfer of ownership. I mentioned that I prefer to receive the verification code via email, but I haven't received the code yet. I tried to direct message Xfinity support, and it says to submit a new post. I believe this process shouldn't take this long, and it has already been a month since the first post. Please help.

7 months ago

0

XfinityChristy

Official Employee

 • 

1.6K Messages

@stawee Good morning, due to the timeframe since our last communication we need to gather some basic information to get started and authenticate the account. Please send our team a direct message with your full name, full address, and the name of the person that the account is going to be transferred to. 

 

To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

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