Visitor
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1 Message
Account has gone ghost
I was trying to switch to a new phone but can't find my account. Tried old address new address phone number emails nothing works to access my account. Have spent 4+ hours with customer service and an hour at an xfinity store. Was told my account is a ghost account. I was given an account number but when I went back to the xfinity store the person told me it didn't exist and there is nothing he can do
XfinityShawn
Official Employee
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2.1K Messages
10 hours ago
@user_k7evaw My team can help you with your account concerns today.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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