brshimp's profile
brshimp
1st Reply
1st Topic

Regular Visitor

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2 Messages

Thu, Sep 10, 2020 11:00 AM

Account created with wrong address

Moved into a new construction home and had to call a customer service representative to start a service connection request and now the mailing and billing address on my account is wrong and I can't change it.

Question

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Updated 

2 m ago

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Responses

brshimp

Regular Visitor

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2 Messages

1 y ago

I've tried calling the customer service line but can only get to the auto-response assistant that will not patch me through to an actual person to correct this.

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XfinityJonathan

Official Employee

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839 Messages

1 y ago

Hi @brshimp, private message me your address (what it is, what it should be) and I'll make the submission for you.

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user_f20aed

Visitor

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1 Message

@ComcastJonathan

Can you also help me? I am having the same problem.. my wifi is getting set up on Friday and it has the wrong address as the service address

 

2 m ago

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XfinityJodie

Official Employee

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307 Messages

@user_f20aed We can help! Just send us a private message by clicking on the chat icon in the top right-hand corner. Then search for Xfinity Support. Please make sure to provide your full name and the address that was created with the account. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 m ago

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XfinityMorgan

Official Employee

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2.7K Messages

1 y ago

Hi, brshimp. Thanks for posting here! ComcastJonathan got things started here and I can help take care of the rest. Please send me a PM with your first and last name and I'll get things taken care of. 

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