Account created with wrong address

Moved into a new construction home and had to call a customer service representative to start a service connection request and now the mailing and billing address on my account is wrong and I can't change it.

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Responses

brshimp

Regular Visitor

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2 Messages

5 years ago

I've tried calling the customer service line but can only get to the auto-response assistant that will not patch me through to an actual person to correct this.

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XfinityJonathan

Official Employee

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839 Messages

5 years ago

Hi @brshimp, private message me your address (what it is, what it should be) and I'll make the submission for you.

2

0

U

user_f20aed

Visitor

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1 Message

@ComcastJonathan

Can you also help me? I am having the same problem.. my wifi is getting set up on Friday and it has the wrong address as the service address

4 years ago

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CCJodie

Problem Solver

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1.3K Messages

@user_f20aed We can help! Just send us a private message by clicking on the chat icon in the top right-hand corner. Then search for Xfinity Support. Please make sure to provide your full name and the address that was created with the account.

I no longer work for Comcast.

4 years ago

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CCMorgan

Gold Problem Solver

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3.3K Messages

5 years ago

Hi, brshimp. Thanks for posting here! ComcastJonathan got things started here and I can help take care of the rest. Please send me a PM with your first and last name and I'll get things taken care of.

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Sign-In and Account Management

brshimp

Account created with wrong address

brshimp

XfinityJonathan

user_f20aed

CCJodie

CCMorgan

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