Good afternoon @user_nuejxv, and thank you for reaching out on our Community Forums regarding your refund on a closed account. If there is a credit balance when you disconnect your service, it will be returned to the last payment method used within the following few weeks. For more information on what to expect with your refund and when, please review the following link https://www.xfinity.com/support/articles/refunds-from-xfinity. May I ask when you closed the account and confirm that any XFINITY equipment was returned?
XfinityAlyssaA
Official Employee
•
1.9K Messages
1 day ago
Good afternoon @user_nuejxv, and thank you for reaching out on our Community Forums regarding your refund on a closed account. If there is a credit balance when you disconnect your service, it will be returned to the last payment method used within the following few weeks. For more information on what to expect with your refund and when, please review the following link https://www.xfinity.com/support/articles/refunds-from-xfinity. May I ask when you closed the account and confirm that any XFINITY equipment was returned?
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