Account close confirmation

Question

I need to confirm that my service has been disconnected and my account has been canceled/closed. I scheduled two separate calls yesterday. Both told me that my account would be closed, but with different last payment amounts. I never received any email confirmation that my account has been closed, and the Xfinity mobile app still shows a full payment due on March 25th.

XfinityDemetrise · Answer

Hi there

Again · Answer

To send a direct message: Click 'Sign In' if necessary &bull; Click the 'Direct Message' icon in the upper right corner where your avatar is. &bull; Click the 'New message' (pencil and paper) icon just to the right of Conversations&bull; Type 'Xfinity Support' in the 'To:' line not the Employee's name&bull; Type your message in the text area near the bottom of the window&bull; Press Enter to send it

Sign-In and Account Management

user_JJ79

Account close confirmation

XfinityDemetrise

Again

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