Chris418's profile

Frequent Visitor


8 Messages

Wed, Apr 13, 2022 12:16 AM

Account changes

I cannot make any account changes online. I need to remove 2 services and upgrade one. But it says sorry to contact a representative. So I try to chat with a representative as suggested in the forums. Chat reps aren't available even though its claimed to be 24 hours. I don't have the time to wait on hold for a half hour or more. Seems there would be an easier way to make these changes myself. I know what I need. How can I get these updated?

Official Employee


445 Messages


Hey there, I am sorry you were unable to make those changes yourself on the website or the app, but I am happy to help make those changes for you myself here. Send a DM to XFINITY SUPPORT with your name and address please. 

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