1 Message
Account cancellation if I am not the owner
I am in an endless loop because the account owner is my ex-girl friend, I am only listed as a manager. I have already requested cancellation, submitted an fcc complaint, and disputed payments with my credit card. What else can I do to get this account closed?
EG
Expert
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109.5K Messages
6 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRay
Official Employee
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2.7K Messages
4 days ago
Hi there, user_g2gf5m! We are happy to further help with the account. Being a Manager, you can make changes. If you have billing permission as a Manager you can also remove any payment methods you don't want on the account. This shows how to manage stored payment methods.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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