Visitor
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2 Messages
Account Address
I just started a new xfinity internet account today. When I try to access my account on the xfinity app it shows my default account as being at my parents address and my account for my current address is listed as inactive.
XfinityVianney
Official Employee
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2.5K Messages
12 hours ago
Thank you for reaching out. I hope you are doing well. I see you started a new account, but your profile continues to be linked to your parents' account. I have seen this before, and I'm confident we can help. Generally, we see this occur when a new account is created, but the existing profile is not linked.
If you haven't already, I would use this LINK to create a user ID for the new account. It will request your mobile number and the service address. Along the way, you will get the option to link your existing user ID or create a new one. Let me know if this works for you, or if you've tried this already.
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