1 Message

Mon, Jun 21, 2021 11:10 PM

Account address wrong

The account has the wrong Apartment number.   No one will help me.  I can not change I online.  


Official Employee


76 Messages

1 m ago

Hi, @user_018557! I am sorry you are having trouble with the apartment number on your account. We can look into this for you privately to get it corrected for you. To continue privately, we would ask for you to contact us in a Peer to peer chat. 

To start a Peer to peer chat: Click "Sign in" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.


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