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Wednesday, June 19th, 2024 2:40 PM

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account access

Getting error that can't access account new essentials customer

Official Employee

 • 

1.7K Messages

1 year ago

Hello, @user_pkc7jb are you able to share more details? Are you attempting to log into www.xfinity.com and have you already created an Xfinity ID and password? 

Expert

 • 

31.7K Messages

1 year ago

@user_pkc7jb 

Getting error that can't access account new essentials customer

Has your service been installed, yet?  If not, that would be why you couldn't sign in.

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